Eurostar.com Reviews
Eurostar.com has an overall rating of 4.5 based on 36 reviews. Customer feedback on Eurostar.com is mixed: Eurostar.com reviewers highlight positive aspects like convenient travel times, comfortable seating, efficient check-in process, friendly staff, which strongly appeal to business travelers, tourists, families, frequent commuters. However, Eurostar.com is often criticized for its high ticket prices, occasional delays, limited food options, lack of onboard entertainment.
36 reviews
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How would you rate Eurostar.com?
All Eurostar.com Reviews (36)
madonnabest4914
May 21, 2026
"Surprisingly smooth passport control"
I went through passport control at St Pancras and honestly, it was way easier than I thought it would be. The staff checked everything quickly, the security line kept moving, and no one made the whole thing feel stressful. It all felt organised — and safe, before boarding.
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catherinewilds2968
May 20, 2026
"Good experience overall"
I had a good experience with Eurostar.com. Even when check-in got busy, the staff stayed polite and seemed to know exactly what they were doing. One guy took the time to explain everything clearly and didn’t make us feel rushed, which I really appreciated. It just gave me a good feeling that things were being handled properly. We felt looked after without anyone overdoing it. I’d definitely use them again.
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RevaWasserman
May 20, 2026
"i mean, I just grabbed a coffee and…"
i mean, I just grabbed a coffee and a sandwich on the train and both were actually fresh. Prices weren’t crazy either, and the staff got everything served quickly. Made the trip feel nice and easy.
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RIGNEY
May 14, 2026
"Pretty good for the price"
I can't say it wasn't a good value. The seats were comfy enough, and I didn't have no real complaints there. The food could definitely be better, though, but overall it was a decent experience.
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JOHNSON
May 07, 2026
"I booked Eurostar and needed a bit…"
I booked Eurostar.com and needed a bit of help with accessibility since I use a wheelchair. Arranging the support was actually really easy, and the staff at the station were lovely. They helped me board, pointed me in the right direction, and never made me feel rushed or uncomfortable. It made the whole trip so much calmer than I expected, and I was genuinely happy with how everything went. I’d definitely use Eurostar.com again.
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Theresa.stoltz
April 27, 2026
"Pretty Smooth Eurostar Trip"
I took the Eurostar last week the boarding process was easier than I thought it would be. I was kind of expecting that usual “where am I supposed to go now?” feeling, but the signs were clear and the staff were around pointing people in the right direction, which helped a lot. The security line did take a little longer than I had in my head, and I remember thinking, okay, this is dragging a bit, but it wasn’t anything too stressful. Once that was done, getting on the train was simple. Overall, it was a good experience and hassle-free...
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Troy-black
April 22, 2026
"Pretty easy to get around"
I found my way through the station easily and the signs were mostly clear. I didnt have too much trouble finding the Eurostar check-in, which was a relief. There was one bit near security that was a little confusing, but a staff member pointed me the right way, so it wasnt a big deal
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JudyMcdougald
April 20, 2026
"Canceling was easier than I expected"
I had to cancel my trip at the last minute, the process on Eurostar.com was straightforward. I’ve had some messy cancellation experiences with other travel sites before, so I was relieved to find the option quickly and get the confirmation email not long after. The refund details could’ve been a little clearer, but overall it went smoothly.
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anita_Batres03
April 14, 2026
"The coach was very clean, which was a…"
The coach was very clean, which was a nice surprise because that’s apparently not always something you can count on these days. Everything looked well taken care of, so credit where it’s due.
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DannyEdwards_68
April 12, 2026
"Paying by card was just a little slow…"
Paying by card was just a little slow, but it did go through in the end and worked fine
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HerbertCalloway
April 09, 2026
"Some Seats Were Missing Plugs"
I was a bit surprised that some of the seats didn’t have plugs available. It’s one of those things that feels preventable, especially when people rely on charging their devices while they wait or work. Not a huge deal, but definitely inconvenient.
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steve.Roberts
April 06, 2026
"Decent ride, but bathrooms could be better"
The ride itself was fine and smooth overall. Nothing really to complain about there. The only downside was the toilets weren’t very clean, which was a bit dissapointing
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annwilliams1966
April 03, 2026
"Booked on my phone. Easy. Payment screen…"
Booked on my phone. Easy. Payment screen was a bit slow though.
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Earl.hernandez
March 31, 2026
"I used the wifi during my Eurostar…"
I used the wifi during my Eurostar.com trip and it worked better than I expected. It stayed connected for most of the journey, so I could check emails and message my family without any real problems. It wasn’t super fast or anything, but for travelling it was totally fine. Really happy with it overal
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MCCRACKEN
March 29, 2026
"Easy to Use"
I found the site simple to use overall. Everything was straightforward and I didn’t really have any trouble getting around. Did anyone else have the same experience?
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Janet_robinson98
March 27, 2026
"Really straightforward booking"
I booked a trip from Paris to Amsterdam on eurostar.com and, it was a lot smoother than I expected. The connection options were laid out clearly, and I could check the times without digging through a bunch of pages like some booking sites seem to make you do on purpose. Changing trains also felt easy, with enough time to connect but not some awkward long wait. My ticket landed in my email right away too, so the whole thing just took a bit of stress out of the travel day.
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hello_sam065
March 21, 2026
"I was expecting the refund process to be…"
I was expecting the refund process to be a bit annoying, maybe even a hassle—though to be fair, it really wasn’t at all. I got my refund fast and didn’t have to jump through any hoops, which I really appreciated.
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bryan2005
March 04, 2026
"Fine Trip, Seat Could’ve Been Better"
Booked the Eurostar the trip itself was fine. The train was on time, which is obviously a big plus and kind of what you hope for when you’re paying that much. That said, the seat wasn’t the most comfortable for a longer journey. Legroom was okay enough, but the cushion started to feel hard after a while. Nothing awful, just not quite as comfortable as I’d expect for the price. Overall, I’d give it 3 stars.
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Terry_stapleton05
March 01, 2026
"Took a little while, but they sorted it"
Had a problem at first. Nothing huge, but annoying enough that I had to reach out. Support took a bit to get back and work through it, so yeah, not instant. But in the end they actually fixed it properly. No weird excuses, no half-solution. Fair enough, honestly
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RichardSampson
February 23, 2026
"I took the Eurostar recently and it…"
I took the eurostar recently and it was fine overall. The train was clean enough, it reminded me why I sometimes prefer train travel over flying, not having to deal with airport queues and all that hassle was a nice change. That said, for the price, I did expect a little more. The tickets can get expensive really quickly, and once you’re onboard, the food and drinks aren’t exactly cheap either. It’s definitely convenient and quick, so I’d use it again if I found a decent fare. But if the price is high, I’m not sure it always feels like the best value for money.
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